Whose responsibility is marketing? The people who want to succeed.

Recently I was involved in an online discussion about marketing. A service provider was complaining she was being forced to call past clients of the business on her own time and persuade them to come in for free introductory services with her. She was especially unhappy with this since she was only compensated when she saw paying clients.

I don’t think anyone should be forced to do unpaid marketing or work of any kind by his or her employer; it’s possibly unlawful and most definitely unproductive if the one doing the marketing is not a willing participant or feels like s/he is being taken advantage of .

However, I believe the service provider was actually failing to see the bigger picture and opportunity she was being given.

raised handsSo what’s the bigger picture? As a longtime massage therapist and former spa owner, I believe it is everyone’s responsibility to market the business they work in, particularly if they will be on the receiving end of the revenue when clients come in. It helps to provide job security for the individual as well as revenue generation (hopefully) for both the employee and the business, which is good for everyone. As a business and marketing coach, I share this idea often and especially with those who say they want to be busy or successful but then complain about how the business owner doesn’t do enough to bring in new business or how hard it is to grow a clientele.

As an independent contractor and new massage therapist, I did tons of free marketing at the suggestion of my first boss, including cold calling his database of old clients and inviting them to come try me out for a discounted price. I was not paid for this (nor was I forced to do it), but I did reap the benefits when the clients booked with me and sometimes became my regulars.

I also worked many free events doing chair massage and promoted myself all over the place, all at no cost to the businesses where I worked. However, I gained many new and regular clients and increased my overall income from being a part of these unpaid endeavors. Learning to do this kind of promotion through someone else’s business is probably what helped me to have confidence to do it on my own when I later opened my own practice and day spa.

The bottom line and question to ask yourself: Do you really want to see more clients and to succeed? Are you willing to do what it takes to make that happen and to give of your time and gifts in order to have the success you say you want?

If so, then find a way to look at requests like this as an opportunity instead of an obligation and find other ways to promote yourself and the business. If not, then consider other employment options or learn to be happy with the amount of clients and income you get from where you presently work.

Either way, I also suggest discussing your concerns about requests like this with your employer and/or manager, who may not be aware of your viewpoint or feelings. By working together, you will all be more likely to succeed with every touch.


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